Privacy Policy

Effective Date: [Insert Date, e.g., October 26, 2023]

Last Updated: [Insert Date]

At Bharosa De-addiction ("we," "us," or "our"), we deeply respect your privacy and understand that the information you share with us regarding your mental health and rehabilitation is highly sensitive. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website [Insert Website URL] or use our services.

By accessing our website or availing of our services, you consent to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide better care and service to you.

A. Personal Information

When you book an appointment, fill out a form, or contact us, we may collect:

• Identity Data: Name, age, gender, date of birth.
• Contact Data: Phone number, email address, residential address.
• Guardian Details: If the patient is a minor (under 18) or unable to consent, we collect details of the parent or legal guardian.

B. Sensitive Personal Data or Information (SPDI)

Given the nature of our services (Psychiatry, De-addiction, Psychology), we may collect:

• Health Information: Medical history, current symptoms, details of addiction (alcohol/substance use), previous treatments, and prescriptions.
• Mental Health Records: Notes from counseling sessions, diagnostic reports, and psychological assessments.
• Payment Information: Billing address and payment details (handled securely via third-party payment gateways; we do not store card details).

C. Technical Data

When you visit our website, we automatically collect:

• IP address, browser type, operating system, and browsing behavior (pages visited, time spent).
• Cookies (please refer to our Cookie Policy for details).

2. How We Use Your Information

We use your data strictly for the following purposes:

1. Patient Care: To diagnose, treat, and provide rehabilitation services tailored to your needs.
2. Appointments: To schedule, confirm, or reschedule consultations.
3. Communication: To send appointment reminders, follow-up on treatment, or respond to your inquiries.
4. Legal Compliance: To maintain medical records as required by the Mental Healthcare Act, 2017 and other applicable laws.
5. Quality Improvement: Anonymized data may be used to improve our treatment protocols and website functionality.

3. Confidentiality & Data Sharing

Your trust is our priority. We do not sell, trade, or rent your personal information to third parties. We only share information in the following limited circumstances:

• Medical Team: Your information is shared strictly on a need-to-know basis with our internal team of psychiatrists, psychologists, and nurses involved in your care.
• Legal Requirements: If required by law, court order, or government authority (e.g., in cases of forensic psychiatry or mandatory reporting).
• Emergency Situations: If there is an immediate threat to the life or safety of the patient or others, we may disclose necessary information to emergency services or the listed emergency contact.
• Service Providers: We may use trusted third-party vendors for website hosting, email services, or lab tests. They are bound by strict confidentiality agreements.

4. Data Security

We implement robust security measures to protect your data:

• Digital Security: Our website uses SSL encryption (https) to secure data transmission. Electronic medical records are stored in varying levels of encrypted, password-protected systems.
• Physical Security: Hard copies of patient files are stored in locked, restricted-access areas within our facility.
• Staff Training: All employees and staff are trained in data privacy and patient confidentiality protocols.

5. Your Rights

As a user/patient, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Withdraw Consent: You may withdraw consent for us to process your data at any time (subject to legal or medical record-keeping requirements).
• Confidentiality: Expect complete confidentiality regarding your treatment, diagnosis, and presence at our facility.

6. Children’s Privacy

Our services for Child Psychiatry involve collecting data on minors. We only collect such information with the explicit consent of a parent or legal guardian. If we discover that we have collected data from a minor without guardian consent, we will delete it immediately.

7. Third-Party Links

Our website may contain links to external sites (e.g., mental health resources, articles). We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated date will be listed at the top of this page.

9. Contact Us / Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or your data, please contact our designated Grievance Officer:

• Name: [Insert Name of Contact Person]
• Email: [privacy@bharosa.com]
• Phone: [Insert Phone Number]
• Address: Bharosa De-addiction Centre, [Insert Full Address]